Frequently Asked Questions

Why are your prices so great? How can you afford to sell at these prices?
We deal directly with the manufacturer and pass on the savings to you!

How can I place an order?
Showstopper Exhibits accepts orders via telephone (888) 547-0377, fax (804) 643-4043, our website and e-mail.

When should I order a display?
The sooner the better. We suggest that you order well in advance of your next trade show so that the display can be available for effective use at the appropriate time. Don't wait until the last minute!

What forms of payment do you accept?
We accept Visa and MasterCard. Cashiers checks or money orders at time of order will also expedite shipment. Our street address for overnight shipment of orders or checks is:

Showstopper Exhibits, LLC
Boulder's View Lane

Richmond, VA 23225

How much is shipping?
The shipping of hardware is always free at Showstopper Exhibits via FedEx Ground delivery in the 48 Continental United States, however there is a freight charge on all graphics orders.  These charges are shown on the Graphics Packages pages. Additional charges apply for expedited shipping services.

How are displays shipped?
We ship FedEx Ground Delivery within the continental USA. Once you receive your display, most can be shipped by package carriers including ground, overnight or checked as airplane baggage.

What is your lead-time? How long will it take to get my display shipped?
Our standard lead time on all colors is 5-7 business days. Black (Coal), blue (Imperial) and silver can ship same or next day and is always in stock. The Supreme, Masterpiece and Marketer I & II will usually ship the same business day if the order is in by 12:00 noon or the next business day if after that. The Traveler and Showstopper ship the next business day.

How long does it take my order to get to me?
For the Supreme, Masterpiece and Marketer I & II, please allow five business days from date of order to the East Coast. Four business days to the Midwest and two or three business days for most of the West Coast except Southern California which is one day. For the Traveler and Showstopper, please allow three business days to either coast and one or two business days to the Midwest.

What are the differences between models?
Please check out our Model Comparison page.

Do you charge tax?
We only charge tax if we ship to an address inside Virginia (5%).

Does the shipping case have wheels?
Yes. One person should have no problem transporting the display.

Why buy from Showstopper Exhibits?
Because we have a great selection of displays at super prices to help promote your product or service to a wide audience at trade show events. Plus we can provide large format graphics to compliment your display. Great Displays! Great Prices! We've been in business for many years and can furnish references upon request.

How do the fabric panels and mural graphics connect to the frame?
Panels connect using a magnet-to-magnet connection.

How long does it take to set up? Is it easy?
Set up usually takes about 15 minutes if it's your first time. After that it's usually 10 minutes. All of our products come with easy-to-read instructions. Check out our Setup Instructions page with picture examples of a trade show booth being setup.

How much do your exhibits weigh?
On average our 10' units weigh 95 lbs. fully packed and can ship on any airline. Some airlines charge a $40-80 fee due to 50-70 lb. limits.

Which display is best for me, a floor model or table top?
Most people find floor displays the most effective, and they feel they get the most impact for the investment. The floor models usually create larger, more attractive, eye-catching displays than the tabletops. Additionally, you avoid the renting or search for tables to use. The 10' pop-up is probably the most popular display in the industry.

What warranty comes with your trade show displays?
Showstopper Exhibits offers the following warranty on the following models.  The hardware has a lifetime warranty based on our warranty certificate. If the hardware becomes broken due to manufacturing defects, we will provide you with a return authorization form to ship the product back for repair or replacement. In most cases you can make the repairs yourself.